Legal Information & Terms

Understanding our commitment to transparent business practices and your rights as our valued client

Last Updated: January 2025

Privacy Protection

We take your personal information seriously. When you contact us about our mobile floral event services, we collect only what's necessary to provide you with exceptional service. Your contact details help us coordinate event logistics, understand your vision, and deliver exactly what you're dreaming of for your special occasion.

What we collect: Contact information, event details, floral preferences, and venue locations. We never sell your information to third parties or use it for anything beyond serving your floral needs and improving our services.

Service Agreement Terms

Our mobile floral services operate on clear, straightforward terms. We believe in honest communication about what we can deliver and when. Event bookings require a deposit to secure your date, with final arrangements confirmed one week before your event.

Cancellation policy: We understand plans change. Cancellations made 14 days before your event receive a full refund minus processing fees. Weather-related concerns for outdoor events are handled case-by-case with client satisfaction as our priority.

Our Business Commitments

Quality Guarantee

Every arrangement we create meets our high standards for freshness and design. If something doesn't meet your expectations, we'll work with you immediately to make it right. Our reputation depends on your complete satisfaction with our floral work.

Delivery Reliability

We arrive when we say we will. Our mobile service is built around punctuality because we know how important timing is for your events. If unexpected circumstances arise, you'll be the first to know, and we'll have a backup plan ready.

Transparent Pricing

No hidden fees or surprise charges. Our quotes include everything you need for your floral arrangements, including delivery within our service area. Any additional costs are discussed upfront, and you approve them before we proceed with your order.

Data Security

Your personal information is stored securely and accessed only by team members who need it to serve you better. We use industry-standard security measures and regularly update our systems to protect your privacy and maintain your trust in our business.

Communication Standards

We respond to inquiries within 24 hours during business days and keep you updated throughout the planning process. You'll always know the status of your order and have direct access to speak with someone who understands your specific event requirements.

Questions About Our Policies?

We're here to help clarify anything about our services or policies. Honest communication builds strong client relationships, and we want you to feel completely comfortable working with us.